Deputy CEO (Operations / IT / Management / Collections) – Lilongwe, Malawi

Southern Africa
Posted 3 months ago

Reference No. NKSR-DCEO-01

Job Description:

Our client is looking for a Deputy Chief Executive Officer (“CEO”) who will, in conjunction with the CEO, be expected to play a lead role in the day-to-day running of the business in Malawi including providing direction and leadership toward the achievement of the organisation’s strategic business plan objectives and annual goals.


  1. Product and systems knowledge:

    1. Ensure full understanding of the company’s operating systems and applications and become the custodian of the company’s product and systems knowledge.
    2. Ensure that all staff are appropriately trained and updated in terms of product and system knowledge.

  2. Deal inflows and processing:

    1. Ensure that all relevant staff are appropriately trained on the deal origination processes.
    2. Ensure that all client applications and deals received per branch and per agent are appropriately logged and that volumes and speed of processing is regularly monitored and managed.
    3. Ensure that deal turnaround time from receipt to disbursement is appropriately monitored and managed.
    4. Ensure that all deals are loaded onto PSM with correct instalments and terms recorded prior to disbursement.
    5. Facilitate the audit of all deals received to ensure compliance and to ensure zero tolerance for audit errors.
    6. Ensure that all consolidation deals are recorded, cheques are collected and deposited to the respective supplier’s accounts, third party settlement letters are prepared, applicable third-party uploads are cancelled before disbursement of the balance of the application and turnaround time herein is closely monitored and managed.
    7. Ensure that bank letters for disbursements are prepared, signed, and delivered to all banks on time and whenever there is a delay liaise with the service centres to avoid clients calling in enquiring about their money.

  3. Collections functions:

    1. Maintain overall responsibility for effective management of the entire credit control function.
    2. Daily monitoring and management of credit control activities and results.
    3. Daily, weekly, and monthly reporting on collections results.

  4. Operational management:

    1. Maintain overall responsibility for the entire back office team and their respective functions.
    2. Operationally monitor internal and external customer service levels, in consultation with any identified internal and external stakeholders.
    3. Recommend strategies for improving operations of the department.
    4. Maintain ongoing and updated knowledge of all Standard Operating Procedures (SOP’s) and become the custodian thereof.
    5. Prepare weekly and monthly reports including overseeing monthly internal audit reports.
    6. Arrange management meetings and provide input to steer the business towards achieving its objectives.
    7. Maintain responsibility for management of the company’s assets, including motor vehicles and computer equipment.
    8. Track pool car usage, expiry date for tax clearances and insurances and ensure that the  vehicles are serviced and road worthy at all times.
    9. Maintain control and oversight over all creditors’ payments.

  5. Staff management:

    1. Conduct staff training from time to time and provide ongoing support.
    2. Management of the performance of all members of your team, including drafting, monitoring and evaluating key performance indicators for each role within the team.
    3. Aligned with this, you will also be responsible for regular assessment of individual performance, including formal performance appraisals and management of poor performance.

  6. IT and physical environment:

    1. Maintain responsibility for all IT functions and the physical environment within the business, in consultation with Group IT.
    2. Identify and attend to any queries on the system timeously.

  7. Provide support to CEO:

    1. Provide operational support to the CEO, as may be required from time to time, in addition  to the aforementioned functions and responsibilities.
    2. Fulfil the role of CEO role in cases where the CEO is unavailable, on leave or incapacitated. The extent of this role is outlined below.

Requirements: Qualification and Skill

  • A relevant tertiary qualification is essential.
  • A post graduate qualification will be advantageous.
  • The company will look at candidates who have no less than 5 to 10 years relevant work experience.
  • Extensive experience in the financial services sector is essential.
  • Experience in the Microfinance industry will be advantageous.
  • Previous exposure to Africa will be highly advantageous.
  • Solid management, accounting and legal skills are essential.
  • Previous Collections experience will be advantageous.
  • Knowledge of Malawi and general Microfinance laws relating to financial services, particularly about Microlending is essential.
  • A strong command of English, both written and verbal is a requirement of the job.

If you wish to apply for the position please send your CV to Nicole Koenig at

Please visit for more exciting opportunities.

Nicole Koenig

Recruitment Consultant

CA Global Finance

CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

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